Shipping & Returns

Shipping

Free shipping for all orders above $300

$10 shipping for all orders below $300

Orders will be despatched and shipped within 4-5 working days (If the items need decorations, will be despatched in 8-10 working days after receiving artwork approval)

Our courier cannot deliver to PO Box, so please provide street address

For any urgent order/specific due date, we will endeavour to get your orders out as soon as possible

Returns

All returns must be within 7 days of receiving the order.

Goods returned must be accompanied with a copy of the relevant delivery document, Return Authorisation Number (RA).

Customer will be responsible for all charges and costs incurred in returning of goods.

Decorated items are not eligible for return

Discontinued items cannot be returned

Goods returned must be in the original condition as sent including packaging, labels, tags.

A 10% or $20.00 +gst which ever is the greater sum restocking/administrative charge will be applied on any refund on all returned goods.

Discrepancies must be advised in writing within 48 hours of the goods being delivered.

It is the responsibility of the customer or their nominated embroiderer, printer or any 3rd party to check that the goods are as ordered prior to decoration

Incorrectly supplied goods that are decorated are unable to be returned.